Return and Refund Policy :
Thank you for shopping at SmartGadgets139. We appreciate the fact that you like to buy the awesome products we have to offer. We also want to make sure you have a rewarding experience when Shopping at SmartGadgets139, whether it is at our Retail Store or Online Store.
We believe you will be very happy with the product you choose to purchase as we go out of our way to ensure that the quality and reliability of our devices will meet your exact needs. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
- Please note our Refund policy lasts 7 days. The refund policy is only valid for products defective upon receipt of the product , therefore it is important to do due diligence and inspect the product once received.
- In the case that 7 days have passed we unfortunately cannot process your refund. We will repair your defective device or replace it if it cannot be repaired.
- A Product will not be deemed as defective if it is not suitable for intended purpose according to the consumer but was advertised correctly on the website; if any damage was caused by inadequate use of the product or any other consumer negligence.
- Digital software license packages cannot be returned due to it containing the software license details in the email where you will be able to read it upon email Delivery.
- The following products are not eligible for return: Digital software licenses, Accessories such as Charger Adapter, cables, Any earphone or wireless earphone devices. Laptop charging cables and Power Adapter.
- Smart Watches may only be returned or exchanged if it’s in its original, undamaged and unmarked condition including packaging and original invoice. Refund will be issued within 7 working days provided the returned item is in its original condition.
Courier & Delivery
Since the actual delivery of your order can be impacted by many events beyond SmartGadgets139 control once it leaves our facilities, SmartGadgets139 cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
As SmartGadgets139 takes care of the dispatch of the products you purchase on the Online Store , the risk of loss of, or damage to the product shall pass to you when you, or a person designated by you, acquires physical possession of the product. Title in the product shall pass to you when the product is picked up by the carrier from our warehouse. At this point, you will receive the courier tracking number. If there are any issues with delivery, please don’t hesitate to contact SmartGadgets139 to help resolve it.
In the case that we mistakenly deliver the wrong product or the product is not as described on the Website, please notify us and we will attend to it immediately. The consumer will be responsible to return the product, Once the product has been inspected and the return has been validated, we will deliver the correct product to you as soon as possible; or credit your account with the purchase price of the product within 7 days of the return (or refund you if that is your preference).